Retail · Customer experience
AI voice agent proof of concept for a European fashion retailer
An AI voice agent proof of concept for a European clothing and lifestyle retailer, handling calls from customers about orders they have already placed.
The challenge
Customers calling about orders they had placed were waiting, and too many calls went unanswered. Finding an order and where it had got to took staff too long, and calls were not always reaching the right person.
What we are doing
- An AI voice agent for part of the after-order customer journey. It finds the customer's order in the courier network and tells them when it will be delivered.
- Triaging everything else, so calls that need a person go straight to the right team.
Results so far
The proof of concept is just launching. Results will be measured against the baseline and added here when available.
See where AI could save you time and money
The free AI Readiness Assessment takes about ten minutes. You get a readiness score, your top opportunities and an indicative saving for each.