Retail · Cost reduction
AI phone ordering proof of concept for a UK gardening company
A proof of concept for a leading UK gardening and horticulture company: an AI agent that takes phone orders from start to finish, including payment.
The challenge
Phone orders were handled entirely by people: answering the call, adding products to the basket, and helping the customer pay and check out.
What we are doing
- An AI agent that takes the call and adds the customer's products to the basket.
- It takes the payment.
- It reconciles the order in the distribution system, so the order is ready to fulfil without anyone re-keying it.
Results so far
The proof of concept is about to launch. Results will be measured against the baseline and added here when available.
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